A 2023 research report from Wiley University Services reveals that nearly seven in 10 human resource professionals believe their organization has a skills gap. The stakes for improving employee training in an organization are high. McKinsey & Company states that improving skills can boost productivity by a whopping 40%. Most organizations understand that artificial intelligence...
Generative artificial intelligence has the potential to fundamentally transform education and training. Thomas Friedman has argued that we are entering a new Promethean moment, when new tools, ways of thinking, or energy sources are introduced that are such an advance that they change how we work, how we learn–how we do everything. The arrival of...
We all know customer service is important to the bottom line. Less obvious may be the direct impact of customer service training. Innovations in artificial intelligence help make training more effective than ever through scalable personalization, and training that’s twice as fast. The results can be profound. This infographic illustrates three ways that improving training...
The COVID-19 pandemic has changed consumers’ expectations for the customer experience. Customer interactions are frequently online, through websites and other digital tools. Customers expect support when they need it, which could be any day, anytime. The pandemic also changed customer service work. Customer service increasingly utilizes online tools. Most customer service and support functions shifted...
Alelo is using conversational ai technology to help disadvantaged workers quickly learn new skills and qualify for new jobs. Here are the stories of two of those workers. Kayla and Sereta were two underemployed workers in the Hampton Roads region of Virginia who were looking for opportunities to enter new careers and serve their communities....
In the days of Socrates and Plato, tutors taught their students by systematically asking them probing questions. According to Plato, the instructor should feign ignorance of the subject, to elicit dialogue from the students. Attempts to answer questions would uncover gaps in student knowledge, contradictions, and poorly formed ideas. Socratic questioning encourages critical thinking. Plato...
