23 March 2016
What is Culture Shock?

The first time I lived abroad, in Argentina, I wrote an excited letter to an old friend. "I am living in a place that is very similar to the States in most ways," I told him, "and yet everything in daily life takes place in Spanish. More amazing altogether: while there are tons of things...

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24 February 2016
Low- and High-Context Communication

One morning during my fieldwork in Mexico, the dog dragged my freshly washed dress off the line and into the mud. I swore at him under my breath, and a member of the family I was staying with heard me but said nothing.

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13 January 2016
Individualism and Collectivism

When my friends in Mexico migrate within the country, they always go to places where they have family or townspeople. Even if they’ve heard that jobs are more plentiful elsewhere, it’s better to have a network. The community can get you a job, they tell me. In fact, the community is practically obligated to get...

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09 December 2015
Linguistic Differences Around the U.S.

It’s easy to assume that cultures correspond to countries, but the reality is much more complex, and the same is true for languages. You probably know, for instance, that Spanish is spoken in dozens of countries around the world, and that it is spoken a bit differently in each. But what you may not realize...

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30 October 2015
Perspective-Taking Skills Essential for Workforce Diversity

Imagine that you are in charge of promoting diversity within your organization. You promptly start recruiting people with diverse backgrounds, and initially achieve some success. But not long after you see morale problems. New employees don’t feel welcome, and quit. Established employees feel that their talents and abilities are no longer valued, and so they...

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05 October 2015
To Attract and Retain Millennial Talent, Develop Your Perspective-Taking Skills

Suppose you have a young employee, Emily, who has been on the job for just a month. She has been working hard on a marketing report, putting in long hours. She has just completed the report and you want to reward her. So you call her into your office, congratulate her, and offer to write...

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