A 2023 research report from Wiley University Services reveals that nearly seven in 10 human resource professionals believe their organization has a skills gap. The stakes for improving employee training...
A 2023 research report from Wiley University Services reveals that nearly seven in 10 human resource professionals believe their organization has a skills gap. The stakes for improving employee training...
Generative artificial intelligence has the potential to fundamentally transform education and training. Thomas Friedman has argued that we are entering a new Promethean moment, when new tools, ways of thinking,...
We all know customer service is important to the bottom line. Less obvious may be the direct impact of customer service training. Innovations in artificial intelligence help make training more...
The COVID-19 pandemic has changed consumers’ expectations for the customer experience. Customer interactions are frequently online, through websites and other digital tools. Customers expect support when they need it, which...
Alelo is using conversational ai technology to help disadvantaged workers quickly learn new skills and qualify for new jobs. Here are the stories of two of those workers. Kayla and...
In the days of Socrates and Plato, tutors taught their students by systematically asking them probing questions. According to Plato, the instructor should feign ignorance of the subject, to elicit...
Imagine if people could learn new skills in one fifth or even one-tenth the time of classroom instruction. Lack of training would essentially cease to become a barrier to employment....
What is the most effective way to prepare for a new job? This is a critical question for employers who are inducting new employees and want them to be ready...
In previous blogs, we discussed the need to prepare workers for the post-COVID economy, and presented our Spiral-Stair-Case model for rapid reskilling. This blog describes how Alelo’s Enskill® technology supports...
In our last blog post on rapid reskilling, we argued that a radical rethink of training is called for, to help workers quickly transition into new occupations. In this post,...
